We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 90 days of purchase. Simply email or phone us, and we’ll take care of you. 

If you would like to exchange an item, just drop us an email at  sales@themosaicstore or phone us on 1300 320 392 to let us know. We will put the item that you are after on hold for one week, the last thing we want is for it to sell out before your return arrives! Just return the item(s) to The Mosaic Store, 9 Percy Harris Street, Jindabyne, NSW 2627, we will be in contact as soon as your parcel arrives.

If you have any further questions they may be answered on our FAQ page or our customer service team is here to help you along the way, so if you need any help please let us know.